The Plan · Keep the Customer · Step 30 of 30
Sell Maintenance & Contracts
One-off drain calls are feast or famine. A maintenance contract is money that shows up whether the phone rings or not. A restaurant that pays you every quarter to jet the grease line is worth more than a dozen emergency calls you had to chase and win.
Restaurants, HOAs, apartment complexes, and commercial property managers all have the same fear: a backup during business hours, a health-inspection fail, an angry tenant. Sell them the plan that keeps that from happening and you get predictable revenue and a customer who never shops around.
Package it around their real risk
Don't sell "maintenance." Sell "you will never get the 5pm backup call again." Build a tier or two per customer type so pitching is fast.
Restaurant — Grease Line Protection: quarterly hydro-jetting of
the kitchen and grease lines, before/after camera footage each visit, priority emergency
response.
Property / HOA — Sewer Care: semi-annual jetting of the main and
problem branches, annual camera inspection, documented report for their records.
Price it so both sides win
Take your per-visit price, discount it 10-20% for the commitment, and bill it as one predictable number. The customer saves money and gets budget certainty; you lock in the year. Quarterly grease jetting that's $450 a visit becomes a clean $1,500/year plan — and it's revenue you don't have to re-sell four times.
"Four visits at our normal rate runs $1,800. On the Grease Line Protection plan it's $1,500 flat for the year, billed quarterly, with priority response if anything ever backs up between visits."
Pitch it right after the emergency
The best time to sell prevention is the moment they've just felt the pain. You're on site, the backup is fresh, and the fix is proof you're the one for the job. Tie the pitch to what you saw on camera.
"Based on the grease we pulled out of this line today, you'll be right back here in three to four months. I can put you on a standing quarterly jetting so we stay ahead of it — fixed price, scheduled after close so it never touches your service hours. Want me to set it up before I leave?"
Make it dead simple to say yes and stay in
Auto-schedule the visits so they don't have to remember. Put the customer on autopay or recurring invoicing. Send a short report after each visit so the property manager can prove to their boss the money is working. Friction is what kills contracts; remove it.
A&P Grease Trappers runs a Scheduled Maintenance Program that puts restaurants on a set service cadence with documented compliance paperwork. That's the model: sell the schedule and the peace of mind, not the individual visit, and the revenue recurs on its own.
Do this: build one restaurant plan and one property plan today with a fixed annual price, and pitch the standing schedule on your very next commercial job before you pack up the truck.
Don't want to do this yourself?
We'll set it up and run it for you — this step and the rest of the plan — so you can stay on the truck. Built for jetting and drain-line companies only.
Have us do it →